Today, more and more information is stored in unstructured formats – open-ended survey responses, social media posts, customer emails, call centre notes, news, etc.
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Blog
Why use a satisfaction survey?
In an economically tense context, the competitive position of companies no longer depends solely on their ability to mobilise resources, but also on their ability to manage increasingly close interdependent relationships with their partners and customers.
Article 2 : Employee satisfaction survey
Au Sénégal, la forte croissance démographique, le développement des industries agro-alimentaires ainsi que l’urbanisation galopante ont induit une pression importante sur le foncier.
Perception of land dispute in Senegal
In Senegal, strong demographic growth, the development of agri-food industries as well as galloping urbanization have induced a significant pressure on land.
Mystery shopping in senegal’s transport system : what real impact on passenger service ?
Whether for work or leisure, every day thousands of people use public or private transport. The transport sector is evolving in a complex environment impacted by a multitude of factors: strong demographic growth increasing the pressure on the sector, predominance of the informal sector in the Senegalese economy, aging of
COVID-19 in Senegal : impact on workers
Partout dans le monde, la pandémie de COVID-19 (Coronavirus) bouleverse le quotidien de millions de personnes.